TERMS & CONDITIONS

Clean Concepts Auto Detailing strives to provide the best complete auto detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Clean Concepts Auto Detailing you hereby agree to all terms listed on said agreement.

If scheduling an appointment at our location, please understand that it is not a "detail shop" but the garage at residential home that has been equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give ample notice via phone call or text to set up a time to drop the vehicle off.

Payment is required to be made in full on the day of the scheduled service.

We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details.

If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer's private personal belongings.

Due to child safety, we will not reinstall car seats under any circumstances. We ask that our clients remove car seats and booster seats before arrival. Should the car seat be left in the vehicle it will be removed but not reinstalled.

We reserve the right to charge each vehicle according to its condition, the type of vehicle at the time of drop off.

An additional fee of $150 will be added to all jobs that involve urine, vomit, blood, feces, or other bio-hazardous materials.

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises or guarantees when it comes to the removal of stains and/or odors from vehicles. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.

When it comes to windows, we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.

The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.

Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safely hand washing or receiving maintenance details.

We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered

For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards.

If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass please consider having us maintain your vehicle coating every 1-2 months so as to ensure its durability for the next 1-5 years.

We recommend a complete detailing service at least twice a year, if not more, to keep your vehicle looking it's best.

Some services may include a non refundable deposit. This deposit acts as a cancellation fee if the appointment is cancelled within 6 hours of the scheduled appointment.